FAQ

My game isn’t loading. What’s the problem?

This issue could be related to the outdated cookie files.

To read step by step guide how to clear the cookie files in your browser, please click on your browser name below:

 

Chrome

Chrome Tablet/Phone

FireFox

Edge

Edge (Chromium)

Internet Explorer 11

Safari

Safari iPhone/iPad/iPod Touch

Can I download my favorite game?

Yes, there are games available for download. Those are premium Android games. Please note that it’s only available on Android at the moment.

My games are running slow. How can I fix this?

This issue could be related to your internet connection speed. Please check your connection speed by using this link: http://www.speedtest.net/

If your connection speed is less than 2 Mb/s, we recommend contacting your internet service provider. They can help investigate your connection issues.

How do I find the instructions on a game?

On many games, instructions are in a menu rather than on the opening screen. Look in the corners of the game screen for a question mark icon, a settings icon (looks like a gear), an “i” information icon or a menu icon (three horizontal line stacked together or two vertical lines stacked together)

How do I change the size of the game area?

By default, the game starts in the larger screen size mode. To toggle to standard size, click on the square icon on the bottom right hand corner of the game screen. To toggle back up to large size, click on the square icon again. This feature is not available on smartphones.

How do I log in?

You can find the Login prompt in the top right of the red header bar. Type in the email address and password you used to register and select “Log In”.
You can confirm that you are logged in by looking for your name in on the right side of the red header bar at the top of the page.

Who can earn Rewards points on Games?

Anyone who is an active register and logged in user can qualify to earn points.
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